Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

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1. What are Halo candles made from?

Our candles are crafted using premium coco apricot wax, which produces a clean and long-lasting burn. Each candle is carefully hand-poured into beautiful colourful jesmonite jars for an elegant touch. 

2. Can I know more about the signature Halo Candle Collection?

The Halo Candle Collection is designed to inspire faith and revival in the users. Each candle in the collection features unique fragrances and comes with a booklet containing prayers, scriptures, and spiritual teachings.

3. Are the jesmonite jars handmade?

Yes! Each jesmonite jar is handmade with love, which means that they may have slight variations. These variations add character and uniqueness to every piece, making each jar truly one-of-a-kind.

4. How long does it take for the candles to burn?

Our 8oz candles generally have a burn time of approximately 60 hours, depending on usage. For best results, we recommend burning the candle for at least 2-3 hours during each use to allow the wax to melt evenly.

5. Can I gift Halovate candles for special occasions?

Absolutely! Our candles make thoughtful gifts for various occasions, including birthdays, Christmas, Easter, baptisms, Mother’s Day, Father’s Day and more. Each candle comes with an inspiring booklet, making it a meaningful present for your loved ones.

6. Do you offer international shipping?

Currently, we are focusing on domestic shipping within Canada and international shipping to the US. Stay tuned for future updates on more international shipping countries and options!

7. What if my candle arrives damaged?

We take great care in packaging our products to prevent damage during shipping. However, if you receive a damaged candle, please contact us within 7 days of receipt so we can resolve the issue promptly.

8. How can I stay updated on new candle releases and promotions?

To stay in the loop, sign up for our newsletter on our website! You’ll receive exclusive updates, special promotions, and sneak peeks of upcoming collections right in your inbox.

9. Are Halovate candles vegan and cruelty-free?

Yes! Our candles are made from vegan-friendly coco apricot wax, and we do not test our products on animals. We believe in creating beautiful candles with care for our planet and its inhabitants.

10. Can I return or exchange my candle?

Due to the nature of our products, we can only accept returns or exchanges if the candle is damaged upon arrival. If you have any concerns, please contact us within 2 days of receiving your order, and we will work with you to find a resolution.

11. What inspired the creation of Halovate and the Halo Candle Collection?

Halovate was born from a passion for faith, creativity, and the beauty of craftsmanship. Our founder, Edith, has infused her own journey of faith into each candle, making them meaningful tools for reflection and inspiration.

12. Do you offer bulk or corporate orders?

Yes! If you're interested in placing a bulk order for special events, corporate gifting, or fundraisers, please reach out to us for more details and pricing. We’d love to collaborate!

13. Can I customize a candle as a gift?

While we currently offer pre-designed candles in our collection, we are exploring options for custom labels and special packaging. Stay connected for updates on personalized gifting opportunities!

14. How should I store my Halo candle?

Keep your candle in a cool and dry place, away from direct sunlight and heat sources. This will help maintain the quality of the jar, wax and fragrance.

15. Do you have any sponsorship or affiliate programs?

Currently, Halovate does not have an official sponsorship or affiliate program. However, we appreciate your interest! Make sure to follow us on social media for any future opportunities and collaborations.